Order Policy

Return Policy

Due to the nature of perishables on this website, unless otherwise stated, all products are not returnable after purchase. Please call (440) 835-4109 or email custserv@plantrex.com for any questions, comments, or concerns.

Refund Policy

Refunds are given on a case-by-case basis.  Please call (440) 835-4109 or email custserv@plantrex.com for any questions, comments, or concerns.

Cancellation Policy

When cancelling orders, whether placed on the website or over the phone, need to be cancelled over the phone at 1 (877) 526-8739. Orders that have already been delivered are not eligible for cancellation.

COMPANY

30628 Detroit Road
Westlake, Ohio 44145
377 Lear Road
Avon Lake, Ohio 44012

CONTACT

(440) 250-8646
generalques@plantrex.com
Mon-Fri: 9:00AM–7:00PM
Saturday: 9:00AM–4:00PM

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